Contact details:
Telephone: 07534149231
Email: connect4@starfishservices.co.uk
Website: www.thesocialhub.org.uk
Twitter: @connect4hwb
Instagram: @connectfourhwb

Connect4 is a project, created to support the transition to a digital support service for our 4 social hubs based across Staffordshire and Wolverhampton and aims to reduce social and digital isolation for people living in Cannock, Stafford, Stoke on Trent and Wolverhampton.   

Social Hubs are a place to gather, learn and develop, on an individual and community level. The Social Hub Team are here to support your mental health and well-being journey through structured workshops and support groups and our digital volunteers are here to support you by running workshops on a variety of topics including crafting, drawing, DIY and meditation. 
We want to encourage participants to try new things, stay connected with people, form new friendships and support networks.   
Just because you are isolated doesn’t mean you’re alone.   
 
Connect4 offer a variety of support packages. From assisting with tech set-up, learning how to use a device, navigating the internet and how to use the internet safely.   
We will be creating a digital village which will run 24/7, filled with resources, workshops and support to help anyone.  

The Connect4 Team work remotely, but do have a physical office base through the Stafford Social Hub. 

If you would like to join our mailing list, learn more about the service or find out how to volunteer, please email us here. 

Please direct Social Hub Referrals to the relevant Social Hub. (Listed below) 
 

Starfish have applied to become part of the Wolverhampton LGBT+ Alliance. This network of professional organisations, businesses and community groups have come together to support and improve services to the lesbian, gay, bi-sexual, transgender and those questioning (LGBT+) community in the City of Wolverhampton.

https://www.wolverhamptonsafeguarding.org.uk/contact-us

Safeguarding Vulnerable Adults

A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, protect themselves from abuse or from being exploited. They could be vulnerable because they are old and frail, or have a sensory impairment, a disability, a mental health problem, or have some form of illness. Abuse can happen in many ways. It can be physical, verbal, sexual, financial, neglect, discrimination or institutional. If you think you are being abused or you suspect that someone you know may be the victim of abuse, you should contact 01902 551199. In an emergency or where there is severe risk you should inform the Adult Care Access Point by calling 01902 551199. If it appears that a criminal offence has taken place, the police should be informed immediately on 999.


Complaints Procedure

If you have a complaint about the service, you can either complain formally or please put a formal complaint in writing to the Project Lead, Emma Gregory at our Connect4 Office. Alternatively, you can contact Starfish CEO Iain Caldwell via our Hartlepool Office on 01429 269303. The response time is within 2 weeks, but complaints will be dealt with immediately where possible. The complaint can go to the Manager or directly to Head Office. The timescale for a written response is within 28 days, and there is an opportunity to appeal.